Privacy Policy

Last updated: 21 September 2026

AK7 is operated by Al Akhwan Al Sabaa Used Electrical Devices Trading Est. ("AK7", "we", "us" or "our"). We operate the website ak7scooters.ae, our online store and the related products, services, communications and customer-support channels together referred to as the "Services".

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, purchase or enquire about a product, request a repair or other service, communicate with us, or otherwise use the Services.

By using the Services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it separately.

1. Personal Information We Collect

Depending on how you interact with AK7, we may collect or process the following categories of personal information:

• Identity and contact information: Your name, email address, telephone number, billing address, delivery address and other contact details.

• Order and transaction information: Products viewed, added to your cart or purchased; order history; returns, cancellations, repairs, warranty claims, delivery information and transaction records.

• Account information: Your account login details, preferences, settings and saved information if you create an account.

• Payment information: Payment method, payment status, transaction identifiers and limited payment details. Full payment-card information is normally processed securely by Shopify and authorised payment providers and is not stored directly by AK7.

• Communications: Information you provide through email, telephone, website forms, WhatsApp, social media, customer support, product enquiries, reviews or service requests.

• Device and technical information: IP address, browser type, device type, operating system, network information and unique device or online identifiers.

• Website and advertising activity: Pages viewed, links selected, searches, cart activity, referring pages, approximate location derived from an IP address and interactions with advertisements or marketing communications.

• Marketing preferences: Your preferences and consent choices for email, SMS, WhatsApp, cookies and targeted advertising.

We do not intentionally request sensitive personal data unless it is reasonably necessary and permitted by law.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, visit our showroom, contact us, request delivery, submit a warranty or repair claim, or otherwise provide information to us.

• Automatically when you use our website, through cookies, pixels, tags, log files and similar technologies.

• From Shopify, payment providers, delivery providers, advertising platforms, analytics providers and other service providers that support our operations.

• From Meta/Facebook, TikTok, Google and other marketing partners when permitted by your settings, consent choices and applicable law.

3. How We Use Personal Information

We may use personal information to:

• Process payments, orders, deliveries, returns and cancellations.

• Provide repairs, warranty support, customer service and product assistance.

• Create and manage customer accounts.

• Communicate about orders, enquiries, appointments, services and policy updates.

• Operate, personalise, maintain and improve our website and Services.

• Measure website use, advertising performance and customer engagement.

• Send marketing communications where you have consented or where otherwise permitted by law.

• Show relevant advertisements through Meta/Facebook, TikTok, Google and similar services, subject to applicable consent requirements.

• Detect, investigate and prevent fraud, misuse, security threats and unlawful activity.

• Maintain business, tax, accounting, warranty, repair and transaction records.

• Establish, exercise or defend legal claims and comply with applicable laws, court orders and lawful government requests.

We process personal information as necessary to perform our contract with you, comply with legal obligations, pursue legitimate business interests, protect rights and security, or based on your consent where consent is required.

4. Cookies and Tracking Technologies

Our website and service providers use cookies, pixels, tags and similar technologies. These may include:

• Essential technologies required for website security, checkout, account access, cart functions and core store operations.

• Functional technologies that remember preferences and improve website features.

• Analytics technologies used to understand website traffic and performance, including Google Analytics and related Google services.

• Advertising technologies used to measure campaigns and show relevant advertisements, including Meta/Facebook Pixel, TikTok Pixel and Google Ads technologies.

• Communication technologies supporting WhatsApp and other customer-contact features.

Where required, non-essential cookies and tracking technologies will be used according to your consent choices. You may manage available choices through the website's cookie-preference tool and through your browser or device settings. Blocking certain technologies may affect some website functions.

Third-party providers may combine information collected through our website with information from other websites, apps or accounts according to their own privacy policies and your settings with those providers.

5. Marketing Communications

If you subscribe to marketing or otherwise provide valid consent, we may contact you by email, SMS, WhatsApp or other agreed channels about products, offers and services.

You may opt out at any time by using an unsubscribe link, replying with an opt-out request where available, adjusting your preferences, or contacting AK7. Opting out of marketing does not prevent us from sending necessary service messages about an order, repair, warranty claim or account.

6. How We Disclose Personal Information

We may disclose personal information where reasonably necessary to:

• Shopify, which hosts and supports our online store.

• Payment providers and financial institutions that process and verify payments.

• Delivery, transport and fulfilment providers that deliver or collect orders.

• Technology and business-service providers supporting website hosting, security, cloud storage, communications, customer support and business administration.

• Analytics and advertising providers, including Google, Meta/Facebook and TikTok, subject to applicable consent requirements.

• WhatsApp and related communications providers when you contact us or use an integrated WhatsApp feature.

• Professional advisers, including accountants, auditors, insurers and legal advisers.

• Government bodies, regulators, courts or law-enforcement authorities where disclosure is required or permitted by law.

• A buyer, successor or relevant adviser in connection with a proposed or completed business sale, reorganisation, merger or transfer.

We may also disclose information when you direct us to do so or consent to the disclosure. We do not disclose personal information for unrelated purposes without a lawful basis.

7. Shopify and Other Third Parties

Our store is hosted by Shopify. Information submitted through the website is processed by Shopify and its service providers to provide and improve the ecommerce services. Shopify may also process information for its own purposes as described in the Shopify Consumer Privacy Policy. Privacy requests concerning Shopify's own processing may also be submitted through the Shopify Privacy Portal.

Our Services may contain links or integrations operated by other organisations. Their privacy and security practices are governed by their own policies. AK7 is not responsible for third-party websites or services that we do not control.

8. International Transfers

Shopify and some of our technology, analytics, advertising, payment or communications providers may process or store personal information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted under applicable UAE law and that appropriate safeguards, contractual protections or another lawful transfer mechanism applies. These transfers may also be necessary to provide the Services, fulfil an order or perform a contract with you.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide Services, maintain transaction and warranty records, comply with tax and legal obligations, prevent fraud, resolve disputes and enforce agreements.

Retention periods vary according to the type of information and the reason it was collected. When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable and legally permitted.

10. Security

We use reasonable administrative, organisational and technical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No system or method of electronic transmission is completely secure. You are responsible for protecting your account credentials and should not send payment-card details or other sensitive information through unsecured channels.

11. Children's Personal Information

Our products may be suitable for different age groups, but online purchases, accounts and enquiries must be made by an adult or by a person authorised to do so under applicable law.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement. A parent or guardian who believes that a child has provided personal information to us may contact AK7 to request its review or deletion, subject to applicable law.

12. Your Privacy Rights

Depending on applicable law and the circumstances, you may have the right to:

• Request information about how we process your personal information.

• Request access to or a copy of personal information we hold about you.

• Request correction or updating of inaccurate personal information.

• Request deletion of personal information where legally available.

• Request restriction or suspension of certain processing.

• Object to certain processing, including direct marketing.

• Request transfer of personal information where data portability applies.

• Withdraw consent at any time where processing is based on consent, without affecting processing completed before withdrawal.

• Object to or request review of certain decisions based solely on automated processing where applicable.

• Submit a complaint to the relevant UAE data-protection authority or another competent authority.

These rights are not absolute and may be limited by legal exceptions. We may request information to verify your identity before acting on a request. We will respond within the period required by applicable law.

You will not be discriminated against for exercising an available privacy right.

13. Complaints

If you have a concern about how AK7 handles personal information, please contact us first so we can investigate and respond. You may also have the right to submit a complaint to the competent data-protection authority in the United Arab Emirates or the authority responsible for your place of residence.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our Services, technology, legal obligations or business practices. The revised policy will be posted on our website with an updated revision date. Where required by law, we will provide additional notice or request consent.

15. Contact Us

For questions, privacy requests or complaints, contact:

AK7
Al Akhwan Al Sabaa Used Electrical Devices Trading Est.
25, 1 Street
Industrial Area 6, Sharjah Industrial Area
Sharjah 61312, United Arab Emirates
P.O. Box 150049

Phone/WhatsApp: +971 50 767 5892
Email: ak7scooters@gmail.com
Website: https://ak7scooters.ae