Return and Refund Policy

Last updated: 21 September 2026

This Return and Refund Policy applies to purchases made directly from AK7, operated by Al Akhwan Al Sabaa Used Electrical Devices Trading Est.

Change-of-Mind Returns

We accept change-of-mind returns for eligible new products within seven calendar days from the date of purchase or delivery.

To qualify, the product must be:

• Unopened and unused

• Unassembled and uncharged

• In its original sealed packaging

• Complete with all accessories, chargers, keys, manuals and supplied parts

• Accompanied by the original invoice or other acceptable proof of purchase

• In a condition suitable for resale as new

Products that have been opened, assembled, charged, registered, ridden, tested outdoors, damaged, altered or removed from their original packaging are not eligible for a change-of-mind return.

Please contact AK7 before returning any product. All returns are subject to inspection and approval.

Return Costs

AK7 does not charge a restocking fee for an approved change-of-mind return.

The customer is responsible for arranging and paying all return transport, delivery or collection costs. The customer is also responsible for the product until it is safely received by AK7.

Original delivery, assembly, installation and other service charges are non-refundable unless the return resulted from an AK7 error or applicable UAE law requires otherwise.

Refunds

Once the returned product has been received and inspected, AK7 will notify the customer whether the return has been approved.

Approved refunds will be issued to the original payment method. AK7 will process the refund promptly, but the time required for the amount to appear may vary depending on the customer's bank or payment provider.

If a returned product does not meet the eligibility requirements, the return may be refused and the customer will be responsible for collecting the product or paying the cost of sending it back.

Products Not Eligible for Change-of-Mind Returns

The following are not eligible for a change-of-mind return:

• Used or second-hand products

• Clearance, final-sale or products sold with a disclosed fault

• Special-order or customised products

• Spare parts and electrical components

• Products that have been installed, fitted or used

• Products without their complete original packaging and supplied accessories

This exclusion does not remove any rights that may apply where a product is defective, damaged, incorrect or materially different from its description.

Order Cancellations

Please contact AK7 as soon as possible if you wish to cancel an order.

An order may be cancelled for a full refund if it has not been dispatched, prepared as a special order or otherwise processed in a way that creates a non-recoverable cost. Once an order has been dispatched or delivered, the normal return requirements and transport costs apply.

Incorrect, Damaged or Defective Products

Please inspect your order as soon as it is received and contact AK7 promptly if the product is incorrect, incomplete, visibly damaged, defective or materially different from its description.

AK7 may request the invoice, photographs, video, packaging or other information required to assess the issue. Do not continue riding, modifying or using a product after discovering a fault that could create a safety risk or cause further damage.

Defective-product claims are assessed separately under the AK7 Warranty Policy and applicable UAE law. AK7's standard warranty remedy is inspection and repair where appropriate. A reported fault does not automatically qualify the product for a refund, although any mandatory remedy required by UAE law will remain available.

Contact Us

To request a return or report an order issue, contact AK7 before bringing or sending the product back:

AK7 – Al Akhwan Al Sabaa Used Electrical Devices Trading Est.
Sharjah, United Arab Emirates
Phone/WhatsApp: 050 767 5892

Consumer Rights

This policy does not exclude, restrict or replace any non-excludable rights or remedies available under the laws of the United Arab Emirates. If any part of this policy conflicts with a mandatory legal requirement, the mandatory requirement will apply.