Shipping Policy

Last updated: 21 September 2026

This Shipping Policy applies to products purchased directly from AK7, operated by Al Akhwan Al Sabaa Used Electrical Devices Trading Est.

Delivery Coverage

AK7 delivers throughout all seven emirates of the United Arab Emirates:

• Abu Dhabi

• Dubai

• Sharjah

• Ajman

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

We do not currently offer standard international delivery through the website. Please contact AK7 before ordering if delivery is required outside the UAE.

Order Confirmation and Delivery Timeframe

Delivery arrangements begin after payment has been received and AK7 has confirmed the order.

Once an order is ready and collected from our warehouse by the courier, delivery is normally completed within 24 hours. Remote locations or areas requiring special transport arrangements may take longer.

AK7 will confirm the expected delivery timeframe with the customer when arranging the order. If a longer timeframe applies because of the destination, product size, courier schedule or another known factor, we will advise the customer before confirming the delivery arrangement.

Once AK7 agrees to a delivery timeframe, we will take reasonable steps with the courier to ensure that the delivery is completed within that agreed period. If an unexpected delay occurs, we will notify the customer as soon as reasonably possible and provide an updated timeframe.

Delivery timeframes are estimates unless expressly confirmed as a guaranteed delivery time in writing.

Delivery Charges

Delivery is charged separately for each order and may be calculated per product.

The delivery charge depends on factors such as:

• Product size and weight

• Number of products

• Delivery location

• Access requirements

• Courier or vehicle required

• Any special handling requested by the customer

The applicable delivery charge will be shown at checkout or confirmed with the customer before the order is accepted. AK7 will not add an undisclosed delivery charge after accepting the order.

Free Product Setup

Standard product setup is provided free of charge where setup is applicable to the purchased product.

Free standard setup may include ordinary preparation or assembly required before the product is handed over or dispatched. It does not include custom modifications, performance upgrades, optional accessories, special installation work or other additional services unless AK7 confirms these in writing.

Delivery charges still apply even when standard setup is provided free of charge.

Preparing and Dispatching Orders

Before dispatch, AK7 may inspect, prepare and test the product as reasonably required. Dispatch timing can vary according to product availability, payment confirmation, setup requirements and courier collection schedules.

If a product is temporarily unavailable, requires a special order or needs additional preparation, AK7 will provide an estimated dispatch or delivery timeframe before accepting the order or as soon as the delay becomes known.

Delivery Address and Access

The customer must provide a complete and accurate delivery address, active telephone number and any instructions reasonably required to complete delivery.

Please tell AK7 before dispatch if:

• The delivery location is remote or difficult to access

• The building has restricted entry, limited parking or no suitable lift

• The product must be carried upstairs or through a narrow entrance

• A larger delivery vehicle cannot enter the area

• Delivery is subject to security approval or specific operating hours

Additional delivery or handling costs caused by undisclosed access restrictions may be charged only when reasonably incurred and communicated to the customer.

AK7 is not responsible for delay or additional cost caused by an incorrect or incomplete address, an unavailable recipient or access information that was not provided before dispatch.

Receiving the Delivery

The customer or an authorised adult should be available to receive the product at the agreed location and time.

Before accepting delivery, the customer should check the external condition of the product and packaging for visible damage. Where reasonably possible, any visible damage, missing item or incorrect product should be noted with the courier and reported to AK7 immediately with photographs or video.

If a product appears unsafe or seriously damaged, do not ride, charge, assemble, modify or continue using it before contacting AK7.

Signing a delivery record confirms receipt but does not remove any right the customer may have regarding a hidden defect or damage that could not reasonably have been identified at delivery.

Missed and Failed Deliveries

If delivery cannot be completed because the customer or authorised recipient is unavailable, the address is incorrect, access is refused or the courier cannot reach the location, a redelivery charge may apply.

Any redelivery or additional transport charge will reflect the cost reasonably incurred and will be communicated before another delivery is arranged.

Remote Areas

Delivery to remote areas is available, but the standard 24-hour timeframe after courier pickup may not always be possible. AK7 will confirm the expected timing and charge before finalising delivery to a remote location.

Where the courier identifies a location as remote only after collection, AK7 will contact the customer promptly and provide the revised expected timeframe.

Showroom Collection

Showroom collection may be arranged where available. Customers must wait for confirmation that the order has been prepared and is ready before travelling to collect it.

AK7 may request the order confirmation, proof of payment and identification before releasing an order. If someone else will collect on the customer's behalf, the customer should notify AK7 in advance.

Split Deliveries

If an order contains several products, AK7 may propose separate deliveries where products have different preparation requirements or availability. We will advise the customer before splitting an order if this changes the delivery charge or agreed timeframe.

Delays Outside Our Reasonable Control

Delivery may be affected by severe weather, road closures, vehicle breakdown, courier disruption, public holidays, government restrictions, emergencies or other circumstances outside AK7's reasonable control.

AK7 will communicate known delays and work with the courier to complete delivery as soon as reasonably possible. Nothing in this section removes any mandatory customer right under applicable UAE law.

Incorrect, Missing or Damaged Deliveries

Please contact AK7 promptly if an order arrives incorrect, incomplete or damaged. Provide the order details and clear photographs or video so that we can assess the issue and arrange the appropriate next step.

Claims relating to product faults are also subject to the AK7 Warranty Policy, Return and Refund Policy and applicable UAE law.

Changes to an Order or Address

Contact AK7 immediately if you need to change the delivery address, recipient or requested delivery timing.

We cannot guarantee a change after the order has been collected by the courier. Any additional courier charge caused by a customer-requested change after dispatch may be passed on after it has been communicated and accepted.

Contact Us

For delivery quotations, order updates or delivery issues, contact:

AK7
Al Akhwan Al Sabaa Used Electrical Devices Trading Est.
25, 1 Street
Industrial Area 6, Sharjah Industrial Area
Sharjah 61312, United Arab Emirates
P.O. Box 150049

Phone/WhatsApp: +971 50 767 5892
Email: ak7scooters@gmail.com
Website: https://ak7scooters.ae